A strange (unpleasant) experience at one of the HPL branches in Hamilton located at concession street dated March 09 of 2022 around 13h00 – updated 03/14/2022 – because of such frequent incidence I have decided to opt out of Canadian Citizenship (not reliable technology used here, just trouble all the time which defeats the purpose of using technology in every day life).


(Two recent issues with two organizations located in the same area. Was it a random coincidence or pre- planned activity. This results is wrong observations by the people around and false pin alerts.

1) pin pad issue – shoppers drug mart at concession street, west side of 555.

Cleared by the relevant bank, most likely was because of wrong payment type selection at the terminal by the cashier)

2) login pin issue at a branch of the public library located in the same area, east side of 555 as described below.

On March 12 of 2022 decided to revoke my Library account immediately by a phone call and and email to head librarian.

Probably that’s why some segments of society in the world live without technology the way it used to be hundreds of years ago.

My recommendation is that consumer protection or Govt. Should setup a hot line to look into such pin related issues which appeared to be minor but in the long run can result in legal complications for the consumers.


Usually I am not fond of using outdated library personal computers and very rarely I use library computers. This afternoon on March 09 of 2022 while I was at the concession street branch of HPL, I noticed there was a information card attached to the bottom of the Terminal 7 advising to:

update information using the following url


I followed the instructions and just did that. My information is always upto date and correct on profiles, I just wanted to check it out.

So after login using my library card number and PIN number, I refined some of the information in my library profile, saved, and logged out. Log in again the search the catalogue, worked fine, at the end of my visit, before leaving the library I spoke to a staff about one of the messages, which popped up on the screen that my last name entered did not match with the records. She looked into the system, asked my library PIN. Not sure what was done to it, she had no answer regarding the message I saw on the screen. I left from the library.

I came back to my place, couple of hours later when I used hpl.ca website, login was not accepted. Very strange, looks like staff messed up my library log in. Why ?? blocking the library card log in does not make sense. These logins do not stop by themselves, some one stops them to make unnecessary trouble.

Rewards points collection cards login stop for no reason, that’s why I have stopped using rewards points collection to avoid unnecessary troubles with their staff. When I talk to them about such issues they seem to be doing something very complex for extended duration without any logical conclusion or without any logical explanation that why it happened.

Similar issues (technical and operational) with other logins were experienced by me on other websites as well (over the years desk staff have learned such tricks to block people from getting into their own personal account to exercise unnecessary importance and authority), that’s why I strongly believe that biometrics in combination with old style pin/password security should be enforced at all levels of computing and automation platforms to avoid such failures at critical moments. Which can result into more serious situations by those who collect data with out context. I wrote about similar issues (technical and operational) in the past as well.

In the context of library systems there is no need for login authentication because there is nothing in petsonal library accounts which needs protection. It should just be left open. Decision makers and law makers should take a look again that why these systems were designed the way they are. When these systems were put in place roughly 30 years ago, there was no historical data available to analyse and incorporate it in the design. These designs have become obsolete and should be reconsidered.

Something to think about.

My message is that technology providers should step up and improve and modernize systems to get rid of such unproductive problems, make it better and improve the use of technology in everyday life.

(btw: same Library account and my PIN is accepted by the Burlington Public Library).

Called the Central branch and wrote and email to head Librarian and city hall to revoke my Library account immediately.

Published by the undersigned:



خالد محمود ھملٹن اونٹاریو کینیڈا



2-671 Fennell Ave. East,

(Door#: 2 with curtain on the upper Floor)

Hamilton Ontario L8V 1V3 Canada

(correct postal code for my address as assigned by Canada Post is L8V1V3, it is NOT 3J3).

Monthly Tenant (in this building since 2017 May – nearly Five years in about a month in 2022 – I was trapped to rent in such building, I did not ask for this address.)

A suggestion to the technical and Engineering Colleges/Universities to include some courses in their programme to prepare graduate students to learn to survive the shock and stress of govt. provided social assistance due to unemployment and unknown reasons, which I was never/not taught.

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