ATTN: TD Canada Trust Business Banking Customer Service – Updated July 16 of 2020 Re: closed a/c number: 004 00242 5224140 Updated June 06 of 2022 Day #157, Repeated June 07 of 2022 Day #158

TO WHOM IT MAY CONCERN/INTEREST

I have been a long time customer of the bank since 1993 when TD and Canada Trust were separate financial institutions. Recently I came to know that my account was over drawn without writing any cheques. I was told by the bank that it was due to monthly fee taken by the bank at zero $. I find it strange and may be due to a malfunction (or a bug) of the system that it deducts service fee from the account even after balance is zero $. At zero $ balance only deposits should be possible and no withdrawals be possible, unless account has overdraft protection arranged by the bank prior to it happens.

Something to think about it.

(As a result of this and COVID situation I have closed my Business account with TD as of June 01 of 2020 to avoid negative increase in balance instead of positive increase).

(As of July 15 closing statement has not yet been received by mail, I called phone banking of tdcanadatrust and they can not tell why, because they can’t access closed accounts. Is this normal).

When I called the branch in St. Catherines on July 16 to find out about it, I was given an excuse/reason which is not logical that my account was setup for eStatements, after closing an account eStatements are not accessible, because account login credentials become invalid. I have eStatement setup with Simplii as well, but when a account is closed final closing statement is mailed out to me by Canada Post.

Some thing to think about.

Published by myself

KHALID MAHMOOD

Monthly Tenant (in this building since 2017 May 2017- Five years +)

خالد محمود ھملٹن اونٹاریو کینیڈا

M01684340561220

Plus code 87M265J2+76

Ph:(289)990-6590

2-671 Fennell Ave. East,

Hamilton Ontario L8V1V3 Canada

(correct postal code for my address as assigned by Canada Post is L8V1V3, it is NOT 3J3).

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